Operate with confidence

Start with the obvious failure first.

Use this page when install, ingest, or self-hosted operations are not behaving the way you expect. The shortest fix usually starts with the most boring check.

Download Support
Binary pathConfirm the thing you installed is the thing you meant to install.
Version firstRun urgentry version before you chase ghosts.
DSN checkRe-check the SDK path and host before you call it a deeper bug.
Deploy diffCompare your stack against the deployment guide before improvising.
First checks

Do these before you burn an afternoon.

  • 01

    Confirm the binary or container path

    Check the install route you used on Download.

  • 02

    Run the version command

    Confirm the release line you meant to install with urgentry version.

  • 03

    Re-check the DSN and SDK path

    Use SDK Setup to compare the exact route and host.

  • 04

    Compare your self-hosted stack against the guide

    If you are self-hosting, use the deployment guide as the baseline.

    • Escalation path

    If the basics are clean and the bug is still there, move to support. If it is a vulnerability, move to security and keep it private.

    Support Security